33kd Privacy Policy

1.1 Information You Provide Directly

When you open an account on 33kd, log in, or contact our support team, we collect the information you voluntarily provide. This includes:

• Full name and date of birth
• Email address
• Relevant details from your national ID card or passport (for identity verification)
• Payment account details (bKash, Nagad, Rocket, Upay)
• Messages and requests submitted via live chat or email

1.2 Automatically Collected Information

While you use our platform, certain information is collected automatically through technical means. This includes:

• IP address and device identification information
• Browser type and operating system
• Date, time, and duration of site visits
• Information from cookies and similar tracking technologies
• Gaming activity and transaction history

1.3 Information Received from Third Parties

In the interest of identity verification and fraud prevention, we sometimes work with trusted third-party verification services. In such cases, the relevant information is used only for the specified purpose and is governed by this policy.

2.1 Account Management and Service Delivery

We use your information to create, manage, and secure your account. It is our responsibility to verify your identity correctly for login, deposits, withdrawals, and gaming activity. This information is also used when you access your account through the 33kd login page.

2.2 Processing Financial Transactions

We use financial information to process deposits and withdrawals through bKash, Nagad, Rocket, and Upay, and to verify the minimum deposit amount (৳500) and withdrawal amount (৳800). All transactions are processed within 1 hour.

2.3 Security and Fraud Prevention

We monitor data to ensure the security of our platform and to detect potential fraud, unauthorized access, or suspicious activity. This is done to protect your account and your funds.

2.4 Improving Customer Service

Our 24/7 live chat support team uses your information to resolve your issues. Conversation records are stored to ensure better service in the future.

2.5 Legal and Regulatory Compliance

We store and process the necessary information to comply with applicable laws and regulations. Information is also used for age verification (for persons aged 21 and above) and for handling self-exclusion requests under the responsible gaming policy.

3.1 What Cookies Are and Why They Are Used

Cookies are small text files stored in your browser. 33kd uses cookies for the following reasons:

• Essential cookies: To maintain your login state and ensure security.
• Functionality cookies: To remember your preferred language and settings.
• Analytics cookies: To analyze site usage statistics and improve the user experience.

3.2 Managing Cookies

You can disable cookies at any time by changing your browser settings. Keep in mind that disabling essential cookies may cause some features of the site to not work properly. Most modern browsers offer the ability to manage cookies.

4.1 Sharing Information with Third Parties

33kd never sells, rents, or transfers your personal information to third parties for marketing purposes. However, information may be shared in specific circumstances:

• Payment processing partners (bKash, Nagad, Rocket, Upay) — to complete transactions
• Identity verification service providers — to confirm account validity
• Technology and hosting service providers — for platform operations
• Law enforcement agencies — where legally required

All these partners are bound to comply with our privacy standards and may only use the information for the specified purpose.

4.2 Disclosure for Legal Requirements

If we are required to disclose information due to a court order, investigation, or any other legal obligation, we will do so. In such situations, we will provide only the minimum information necessary.

4.3 Business Changes

In the event of a business merger, acquisition, or other corporate change, user data may be transferred. In such situations, we will notify you in advance and the new authority will also be bound to follow this same privacy policy.

5.1 Technical Security

33kd uses industry-standard technology to keep your data secure:

• SSL (Secure Socket Layer) encryption — all data transfers occur over encrypted channels
• Two-Factor Authentication support
• Automatic logout — after extended periods of inactivity
• Regular security audits and vulnerability testing
• Firewall and intrusion detection systems

5.2 Protection of Payment Information

During transactions through bKash, Nagad, Rocket, and Upay, your full payment account number or PIN is never stored on our servers. The payment gateway communicates directly with the relevant payment provider.

5.3 Response to Data Breaches

If a data breach occurs for any reason, we will promptly notify affected users and take the necessary steps to mitigate the damage. Our support team will provide round-the-clock assistance in such situations.

6.1 Right to View and Correct Information

You can view and correct the information stored in your account at any time. If you notify our support team of any incorrect or incomplete information, we will correct it promptly.

6.2 Right to Delete Information

In certain circumstances you may request the deletion of your personal information. However, it is our legal responsibility to retain certain data for a defined period due to legal obligations or ongoing disputes.

6.3 Right to Object to Data Processing

You may object to the processing of your information for specific purposes. However, objecting to data processing that is essential for service delivery may affect some functionality of your account.

6.4 Right to Data Portability

You have the right to receive a copy of your information in a portable format. To make this request, contact our support team. We will fulfill your request after proper verification.

7.1 Data for Active Accounts

All information necessary to provide services is stored for as long as your account is active. Transaction records and gaming history are stored in a verifiable form in your account.

7.2 After Account Closure

Even after an account is closed, certain information may be retained for a defined period in accordance with legal obligations. After that period, your information will be securely deleted or anonymized.

8.1 Age Verification Policy

33kd is for persons aged 21 and above only. We do not knowingly collect information from minors. Age verification is mandatory at the time of registration. If we learn that a minor has created an account, we will immediately close that account and delete the associated information.

9.1 Updates and Notification

We may update this privacy policy from time to time. For significant changes, we will notify you by email or through the platform. Continued use of our site after changes are made will be considered as your agreement to the updated policy. The date of the most recent update will always be shown at the top of this page.

10.1 Privacy-Related Inquiries

If you have any questions, requests, or complaints about this privacy policy, please contact our support team. We are always here for you.

10.2 Related Policies

Alongside this privacy policy, please also read our other policies — Terms and Conditions and Responsible Gaming Policy. Together, these documents form the complete terms of service for 33kd.